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Troubleshooting login issues

If you’re experiencing issues logging into the platform, try these troubleshooting steps:

  • Ensure you’re using the correct email address registered in our system.
  • Verify that you’re entering the OTP (One-Time Password) sent to your registered email—check your spam/junk folder if it doesn’t arrive in your inbox.
  • Clear your browser’s cache and cookies, or try using a different browser.
  • Make sure your browser is up to date.
  • Check your internet connection.
  • If using Google Workspace, you can select the “Sign in with Google” option. If the issue persists, contact the ISA team for further assistance.
  • Make sure there are no spaces when entering your email address.