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‘Not in learners preferred time’ error

Scheduling errors can disrupt the flow, but understanding them ensures a smoother interview process.

What it means: The error occurs when your proposed interview time conflicts with the learner’s stated availability.

Screenshot 2025-02-14 131449

How to resolve it:

  1. Check learner preferences:

    • Review the candidate’s availability in the scheduling system. It will show in purple on the calendar when booking an interview timeslot.
  2. Contact your Placement Matching Specialist:

    • Directly seek support from our VI team to help you find a suitable time.